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Support Subscriptions for Bacula Enterprise

Klaus Horak
head of BE3SM, WAVE Solutions (a subsidiary of Bank Austria)
«Bacula Systems support is outstanding!»
Salim Gasmi
CTO of SdV Plurimédia
«Bacula Systems support services are very high quality»

Your subscription includes ongoing high-quality service and support, which means Bacula Systems provide everything you need to ensure your systems remain up-to-date, reliable and secure. When you need help or have a question, you can speak directly with a Bacula Approved Engineer and access our advanced technical knowledge and expertise. And you can feel assured of superior support, because if you’re not satisfied, we know you’ll choose not to renew.

The Value of the Bacula Systems Support Subscription

Bacula Systems’ business revolves around offering the highest quality support services to guarantee fast resolution of issues for utmost customer satisfaction. As a Bacula Systems Subscription customer or partner, you will have direct access, if needed, to our senior developers who provide superior level-3 support.

Bacula Systems Support connects you to a uniquely qualified and skilled team of Bacula professionals with deep experience running Bacula in production, at scale on the most demanding workloads.


Our Subscription benefits also mean you avoid the following problems typical of nearly all other vendors:

  • Paying license fees for proprietary software means that the software vendor is in control
  • Upgrades are costly
  • There’s a little incentive for the vendor to improve the software between upgrades
  • Access to help is limited and of questionable quality

Our subscription plans include:

Highest-quality support: the Bacula Systems support team and the Bacula project lead developers at your fingertips
Product access: Bacula Enterprise Certified Binaries and official documentation
Updates: Regular updates that provide general enhancements, new features, etc.
Patches: Fast bug fixes and security errata
Flexibility: Subscriptions are not version-specific, so access to, and support for previous version is included
Customer Support Portal: Connect directly to Bacula Systems support staff, open and track support cases in real-time, and download certified patches and updates

Support: Multiple support services providing unlimited incidents and coverage up to 24×7 with 1 hour response
Best Practices Configuration and Optimization: Backup times reduced, to free up your network
Long term stability: Multi-year support and update policies for all Bacula Systems software
Customization: Benefit from our senior engineers to enable advanced capabilities
Total Reassurance: Don’t wait until you have a problem. Get the assurance that our top-notch engineers will bring to your deployment and mitigate risk
Predictive support: We can contact you right away if we see a problem in your backup infrastructure, even before you notice it!

Further help:

  • BWeb™ Management Suite is a comprehensive backup and recovery management software for Bacula Enterprise that provides the data reports, core metrics and analysis that system administrators need to provide to managers.
  • Backup training course is available in different locations, depending on the Certified Bacula Systems Training Center you choose.