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Bacula Systems recognizes the importance of world-class technical support. We offer five levels of subscription: Standard, Bronze, Silver, Gold and Platinum, all including comprehensive support benefits and access to the official Bacula Enterprise Edition binaries.
The minimum subscription level is determined by the number of platforms (Operating Systems) to be backed up, combined with the number of Bacula Systems clients (servers and clients to be backed up), desired response time and necessary access to Deduplication technology, plugins, administrative tools, PostgreSQL catalog support or professional services. Our prices are extremely competitive because you only need one subscription (per installed Director). To know the annual price for each subscription, please contact us as it can vary based on your Backup & Restore project as well as your specific needs. We offer lower total cost of ownership (TCO) and faster return on investment (ROI) than an equivalent proprietary solution for Backup and Data Recovery.
To MSPs: a dedicated pricing model, taking into account your business specificity, is available upon request. Please contact us to discuss.
| Standard | Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|---|
| Number of clients and servers to be backed up | 1 to 50 | 51 to 200 | 201 to 500 | 501 to 2000 | 2001 to 5000 |
| Authorized Contacts | 1 | 2 | 3 | 5 | 5 |
| Support Media | Web | Web | Web and Phone | Web and Phone | Web and Phone |
| Number of platforms | 4 | ALL | ALL | ALL | ALL |
| Severity 1 RT | 1 BD | 6 BH | 4 BH | 1BH | 1BH |
| Severity 2 RT | 2 BD | 1 BD | 6 BH | 2 BH | 2 BH |
| Severity 3 RT | 3 BD | 3 BD | 1 BD | 1 BD | 1 BD |
| Severity 4 RT | 4 BD | 4 BD | 2 BD | 2 BD | 2 BD |
| Access to plugins (optional) | Yes | Yes | Yes | Yes | Yes |
| Access to BWeb Management Suite | Option | Option | Option | Option | Yes |
| Access to professional Services | Yes | Yes | Yes | Yes | Yes |
| Access to senior developers | No | No | No | Yes | Yes |
| Access to funded development | No | No | No | Yes | Yes |
| Training seats included per year | No | No | No | No | 1 |
| PostgreSQL catalog support | No | No | Option | Option | Yes |
| Access to Global Endpoint Deduplication™ or Aligned Volume Deduplication™ | No | No | Yes | Yes | Yes |
RT: Response time – BH: Business hours – BD: Business days
Severity Level Definitions:
Business Hours are Central European Time.
Note: The number of machines to be backed up determines the minimum level of subscription. For instance, with 100 machines, the minimum level for the subscription to be taken is Bronze.
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