The quality of Bacula Systems day-to day support service is highly endorsed by our many customers.
Besides the more specialist areas of our support services, our normal customer support consists of everything you need to be 100% successful. Just some of the elements of our outstanding support are:
Guide and Manuals: Bacula Enterprise is very well documented, and our support services will quickly provide you with or point you to the relevant areas whenever you need. This includes our high-end and advanced features, with information on ways to meet unusual or special requirements.
Support Calls and Configuration Reviews: these take place at anytime, according to the customers request.
Technical reviews: Reviews can be done at a general level, or be highly customized. Main elements are reviewed and carefully checked. We also have a customized technical review, for example how best to write data to the storage? Another example would be a review of backup strategy, or how the main Bacula Enterprise components are interconnected. We offer both basic advice and advanced, specific information on the less common aspects – even with hardware related issues.
Best Practice Implementation
This is about using the methods and techniques that have been generally accepted as producing results that are superior to those achieved by other means. Backup and recovery are critically important, and must be done properly. Correct backup, retention period, incremental or other backup levels are just a few examples of areas where Bacula Systems expertise can make a huge difference to an IT department, including the subject of Compliance & Visibility. Proactive monitoring, testing, reporting and documentation to meet and exceed business and regulatory requirements. Other common areas are retention, infrastructure performance, Storage usage and Hardware usage. In addition to general Best Practices, we also cover Best Practices that are specific to Bacula Enterprise Edition, such as Disaster Recovery, backup and restore performance, and Recovery Time Objective (RTO).
Although customer satisfaction is closely monitored throughout the entire support life-cycle, Bacula Systems conducts a thorough review of the customer experience, including a satisfaction survey, and continually builds improvements into the specialized service it provides.
Don’t take our word for it! See what our Customers think about our exceptional support services: