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Junior IT Customer Success Engineer

Junior IT Customer Success Engineer

… A chance to contribute something special in a rapidly growing company.

US Resident (East Coast Preferred) – 100% Remote Work


Position Description: Junior IT Customer Success Engineer
Department: Support Organization
Reports to: Customer Success Manager
Work time: Full time
Location: Home working – US Resident (East Coast Preferred) – 100% Remote Work
Date: 6 March 2024

Positions currently open:

More details are below. If you are interested to work with us, please send your resume and a short introduction paragraph to jobs@baculasystems.com

Customer Support Engineer

IT Engineer Intern (Switzerland Office)

Our Company

Bacula Systems is the leading Enterprise Network backup and restore software company, combining Bacula’s enterprise-class open standards software with first-class support and professional services. As a result of our rapid international growth, we are seeking to add a Customer Support Engineer to our talented technical team.


Position overview

As a result of our international growth, we are seeking to add a Junior IT Customer Success Engineer to provide technical IT support, help with the automation of our software testing and help our customers to be successful with our security suite.

You have some knowledge of Linux systems and Linux administration and you are looking to expand your career opportunities and job satisfaction by joining a growing, high technology company where technical prowess and contribution are recognized and highly valued.

Bacula Systems is the leading provider of Enterprise Open Core backup and security solutions. We protect the data of organizations like NASA, Warner Bros., NOAA and many of the top global universities. Our Customers implement our products on medium to very large scale deployments. If you are looking for a challenging and exciting position, now is the time to join Bacula Systems!

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We are able to grow and learn better together with a diverse team of employees from a dozen countries. To create products that serve everyone, we believe in including everyone.

To apply, please submit your resume and cover letter to jobs@baculaystems.com

About You

Caring for software users is at your core and you like to offer IT solutions to others and help them to implement them. On a daily basis you will be interacting with your peers in the Customer Success Team to identify and troubleshoot issues, then to provide the most relevant responses to your colleagues and at a later stage to customers, partners and prospects. Learning new technology is your DNA and testing our products also allows you to stay on top of diverse IT solutions and Bacula Systems’ products. You also like traveling in and around Europe about twice a year for training and Company Meetings.

To ensure your success as a Junior IT Customer Success Engineer, you should have some working knowledge of Linux operating systems in a professional IT environment, the ability to learn new technologies quickly, and the ability to work in a team environment. Ultimately, a top-class Junior IT Customer Success Engineer provides valuable support to the Customer Success Team while continually improving their own support activities to customers through product technical support and, software quality and test support.


Major responsibilities/accountabilities

  • Take ownership and responsibility – until completion – for the resolution of Customer’s and Prospect’s tickets related to Bacula Enterprise products via video, phone, and our customer portal
  • Advise and instruct Customers on ways to maximize the benefits of their subscription services
  • Maintain technical documentation, white papers, and other Knowledge Base contributions
  • Apply our new product QA test plan, standards, and procedures in close collaboration with the R&D Team
  • Understand customer’s technical issues, and explain them in the customer’s vocabulary
  • Deliver technical presentations and demonstrations, showing how Bacula fulfills customer needs
  • Specify and manage the delivery of consulting services in all phases of a Bacula implementation including proof-of-concept, installation and configuration, optimization and migration


  • Minimum one year of experience of Linux systems administrator skills. Some Windows systems administration skills are also valued.
  • Know the fundamentals of scripting, git and gitlab.
  • Very good communication skills. Must be very comfortable on video and via email and chat
  • Able to empathize with peers and customers
  • Mature and self-motivated – able to work from a home-office in a virtual and global team
  • Proven ability to provide top-notch service
  • A service-oriented mindset with the willingness to deliver high-quality solutions
  • Desire to learn and grow quickly
  • Very good lateral thinking with problem-solving skills

Contact: jobs@baculasystems.com

Overview of Key Responsibilities

  • Take ownership and responsibility until completion for the resolution of assigned tasks and projects in the following areas:
    • Support our IT team in maintaining our internal IT environment running on GNU/Linux which is used by employees and customers
    • Software testing automation with Ansible, Python and Bash scripts for our core product and our GUI via Gitlab
    • Customers technical support on our security backup software
    • Apply our new product QA test plan, standards and procedures in close collaboration with the R&D Team

Preferred Qualities

  • Security clearance certification.
  • Spanish language proficiency


  • Equity: Employees are the foundation of our success, and we award stock options so you have a share in that success as we grow
  • Flexibility: Full remote work and flexible working time. We support your cost for working from home
  • Social: Bi-annual outing company-wide event. Regular meetings to have the big picture of the whole business
  • Vacation: 22 days of paid leave per year, in addition to national holidays
  • Health Insurance: Company paid comprehensive health insurance
  • 401k: Excellent 401k pension plan

Rather than years of experience or formal qualifications, we are searching for a talented individual who enjoys challenges and thinks in a pro-active way. Personal development is important at Bacula Systems: If you feel that this sounds like you, please send us your CV and a cover letter!