… A chance to contribute something special in a rapidly growing company.
US Resident (East Coast Preferred) – 100% Remote Work
Position Description: Junior IT Customer Success Engineer
Department: Support Organization
Reports to: Customer Success Manager
Work time: Full time
Location: Home working – US Resident (East Coast Preferred) – 100% Remote Work
Date: 6 March 2024
Positions currently open:
More details are below. If you are interested to work with us, please send your resume and a short introduction paragraph to jobs@baculasystems.com
IT Engineer Intern (Switzerland Office)
Our Company
Bacula Systems is the leading Enterprise Network backup and restore software company, combining Bacula’s enterprise-class open standards software with first-class support and professional services. As a result of our rapid international growth, we are seeking to add a Customer Support Engineer to our talented technical team.
Position overview
As a result of our international growth, we are seeking to add a Junior IT Customer Success Engineer to provide technical IT support, help with the automation of our software testing and help our customers to be successful with our security suite.
You have some knowledge of Linux systems and Linux administration and you are looking to expand your career opportunities and job satisfaction by joining a growing, high technology company where technical prowess and contribution are recognized and highly valued.
Bacula Systems is the leading provider of Enterprise Open Core backup and security solutions. We protect the data of organizations like NASA, Warner Bros., NOAA and many of the top global universities. Our Customers implement our products on medium to very large scale deployments. If you are looking for a challenging and exciting position, now is the time to join Bacula Systems!
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We are able to grow and learn better together with a diverse team of employees from a dozen countries. To create products that serve everyone, we believe in including everyone.
To apply, please submit your resume and cover letter to jobs@baculaystems.com
About You
Caring for software users is at your core and you like to offer IT solutions to others and help them to implement them. On a daily basis you will be interacting with your peers in the Customer Success Team to identify and troubleshoot issues, then to provide the most relevant responses to your colleagues and at a later stage to customers, partners and prospects. Learning new technology is your DNA and testing our products also allows you to stay on top of diverse IT solutions and Bacula Systems’ products. You also like traveling in and around Europe about twice a year for training and Company Meetings.
To ensure your success as a Junior IT Customer Success Engineer, you should have some working knowledge of Linux operating systems in a professional IT environment, the ability to learn new technologies quickly, and the ability to work in a team environment. Ultimately, a top-class Junior IT Customer Success Engineer provides valuable support to the Customer Success Team while continually improving their own support activities to customers through product technical support and, software quality and test support.
Major responsibilities/accountabilities
Requirements:
Contact: jobs@baculasystems.com
Overview of Key Responsibilities
Preferred Qualities
Benefits
Rather than years of experience or formal qualifications, we are searching for a talented individual who enjoys challenges and thinks in a pro-active way. Personal development is important at Bacula Systems: If you feel that this sounds like you, please send us your CV and a cover letter!
