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Associate IT Customer Success Engineer

Associate IT Customer Success Engineer

… A chance to achieve something unique and special in a rapidly growing company.

 

Position Description: Associate IT Customer Success Engineer
Department: Customer Success Team
Reports to: Director of Customer Success
Work time: Full time
Location: Remote, Europe-based
Date: September 2023

Our Company

Bacula Systems is the leading enterprise network backup and restore software company, combining Bacula’s enterprise-class open standards software with first-class support and professional services. As a result of our rapid international growth, we are seeking to add an associate IT customer success engineer to our talented technical team.

Position overview

As a result of our international growth, we are seeking to add an Associate IT Customer Success Engineer to provide technical IT support, help with the automation of our software testing and help our customers to be successful with our security suite.

You have some knowledge of Linux systems and Linux administration and you are looking to expand your career opportunities and job satisfaction by joining a growing, high technology company where technical prowess and contribution are recognized and highly valued.

Bacula Systems is the leading provider of Enterprise Open Core backup and security solutions. We protect the data of organizations like NASA, Warner Bros., NOAA and many of the top global universities. Our Customers implement our products on medium to very large scale deployments. If you are looking for a challenging and exciting position, now is the time to join Bacula Systems!

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We are able to grow and learn better together with a diverse team of employees from a dozen countries. To create products that serve everyone, we believe in including everyone.

Caring for software users is at your core and you like to offer IT solutions to others and help them to implement them. On a daily basis you will be interacting with your peers in the Customer Success Team to identify and troubleshoot issues, then to provide the most relevant responses to your colleagues and at a later stage to customers, partners and prospects. Learning new technology is your DNA and testing our products also allows you to stay on top of diverse IT solutions and Bacula Systems’ products. You also like traveling in and around Europe about twice a year for training and Company Meetings.

To ensure your success as an Associate IT Customer Success Engineer, you should have some working knowledge of Linux operating systems in a professional IT environment, the ability to learn new technologies quickly, and the ability to work in a team environment. Ultimately, a top-class Associate IT Customer Success Engineer provides valuable support to the Customer Success Team while continually improving their own support activities to customers through product technical support and, software quality and test support.

Responsibilities overview

  • Take ownership and responsibility until completion for the resolution of assigned tasks and projects in the following area:
  • Support our IT team in maintaining our internal IT environment running on GNU/Linux which is used by employees and customers
  • Software testing automation with Ansible, Python and Bash scripts for our core product and our GUI via Gitlab
  • Customers technical support on our security backup software
  • Apply our new product QA test plan, standards and procedures in close collaboration with the R&D Team.

Your Qualifications

  • Minimum one year of experience of Linux systems administrator skills. Some Windows systems administration skills are also valued.
  • Fundamentals in scripting, git and gitlab.
  • Very good communication skills. Must be very comfortable on video and via email and chat. Our primary language is English, so your English must be good.
  • Able to empathize with peers and customers.
  • Mature and self-motivated – able to work from a home-office in a virtual and global team.
  • Proven ability to provide top-notch services. A service-oriented mindset with the willingness to deliver high-quality solutions.
  • Desire to learn and grow quickly.
  • Very good lateral thinking with problem-solving skills.

Benefits

  • Equity: Employees are the foundation of our success, and we award stock options so you have a share in that success as we grow.
  • Flexibility: Full remote work and flexible working time. We support your cost for working from home.
  • Social: Bi-annual outing company-wide “Kick-Off” event. Regular meetings to have the big picture of the whole business.
  • Vacation: 22 days of paid leave per year, in addition to national holidays.
  • High tech: Access to high performance office equipment.

We are searching for a passionate individual who enjoys challenges and thinks in a pro-active way. If you feel that this sounds like you, send us your CV and a cover letter!

Contact: jobs@baculasystems.com