Home > The Bacula Systems Story > Careers at Bacula Systems > Customer Support Engineer

Experienced Customer Support Engineer at Bacula Systems

US Resident and Based – Remote working

As a result of our international growth, we are seeking to add a senior Customer Support professional to provide technical support to our customers, as well as to embrace wider responsibilities within our Customer Success Team based in the US and Europe.

You are an experienced Linux Systems Administrator looking to expand your career opportunities and job satisfaction by joining a growing, high technology company where technical prowess and contribution are recognized and highly valued.

Bacula Systems is the leading provider of Enterprise Open Core backup solutions. We backup the data of organizations like NASA, Warner Bros., NOAA and many universities. Our Customers implement our products on medium to very large scale production deployments. If you are looking for a challenging and exciting position now is the time to join Bacula Systems!

Positions currently open:

More details are below. If you are interested to work with us, please send your resume and a short introduction paragraph to jobs@baculasystems.com

Windows Developer (C/C++/VSS API) (Home Office, Europe)

IT Engineer Intern (Switzerland Office)

Technical Writer

Customer Support Engineer

 

Our Company

Bacula Systems is the leading Enterprise Network backup and restore software company, combining Bacula’s enterprise-class open standards software with first-class support and professional services. As a result of our rapid international growth, we are seeking to add an IT Engineer Intern to our talented technical team.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We are able to grow and learn better together with a diverse team of employees. To create products that serve everyone, we believe in including everyone.

 

Responsibilities:

  • Take ownership and responsibility until completion for the resolution of Customer’s and Prospect’s tickets related to Bacula Enterprise products via video, phone and our customer portal
  • Ensure that Customers are instructed on ways to maximize the benefits of their subscription services
  • Maintain technical documentation, white papers and other Knowledge Base contributions
  • Apply our new product QA test plan, standards and procedures in close collaboration with the R&D Team
  • Understand Customer’s technical issues, in the Customer’s vocabulary
  • Make technical presentations and demonstrations, showing how a solution fits Customer needs
  • Specify and manage the delivery of consulting services, e.g. in Proof of Concept, installation and configuration, optimization and migration

Your Qualifications:

  • Must have excellent Linux systems administrator skills. Some Windows systems administration skills are also necessary
  • Must know some of the IT solutions from the market backed up by our products
  • Excellent communication and presentation skills. Must be very comfortable on video, phone and via email
  • Able to empathize with Customers
  • Mature and self-motivated – able to work from a home-office in a virtual team
  • Proven ability to provide top-notch customer service
  • Excellent problem-solving skills
  • Skills in backup and recovery, high availability concepts and virtualization an advantage
  • Ability to architect storage and server infrastructure solutions
  • Customer-centric, consultative orientation: presenting solutions focused on Customer needs and problems and explaining how our products and services deliver customer benefits.

Nice to Have:

  • Ideally security clearance certification
  • Ideally also Spanish speaking

Benefits:

  • Home office based work
  • Free healthcare insurance
  • Excellent 401k pension
  • 22 days vacations a year

Rather than just years of experience or formal qualifications, we are especially searching for a passionate individual who enjoys challenges and thinks in a pro-active way. If you feel that this sounds like you, send us your CV and a cover letter!