Download the comprehensive Supported OS's pdf
Subscriptions
Bacula Systems recognizes the importance of world-class technical support. We offer four different levels of Subscription: Standard, Bronze, Silver and Gold, all offering comprehensive support benefits. To find out about Subscription benefits, and why you need a Subscription to safely deploy Bacula into your enterprise, click here.
Unlike other vendors, Bacula Systems does not charge "per processor" fees. In addition to the Subscription Fee shown, we charge a "Platform Fee" for each operating system on which you run Bacula, with unlimited processors. We will prepare an offer based on your configuration.
Support Levels and Response Times
| Standard | Bronze | Silver | Gold |
|
|---|---|---|---|---|
| Support Channel | Web | Web and Phone | Web and Phone | Web and Phone |
| Authorized Contacts | 1 | 2 | 3 | 5 |
| Response Times | (24/7 response contracts also available on request ) | |||
| Severity 1 | 1 Business Day | 6 Business Hours | 4 Business Hours | 1 Business Hour |
| Severity 2 | 2 Business Days | 1 Business Day | 6 Business Hours | 2 Business Hours |
| Severity 3 | 3 Business Days | 3 Business Days | 1 Business Day | 1 Business Day |
| Severity 4 | 4 Business Days | 4 Business Days | 2 Business Days | 2 Business Days |
| Annual Subscription | 3'900 Euro's | 5'000 Euro's | 15'000 Euro's | 33'000 Euro's |
Business Hours are Central European Time. Each Subscription fee includes 1 platform (O.S.) fee, and one instance of the Bacula Director. For additional platforms, and platform pricing, please contact sales.
Severity Level Definitions
- Production outage
- System degraded, no workaround
- System degraded, workaround exists
- Minor functionality problem
Please complete our short online sales form to have a Bacula Systems sales representative contact you.
